Privacy Policy

Overview

Axis DetailOS provides a business operating system for mobile detailing businesses. It includes customer relationship management, lead follow-up, booking, customer care, payment records, and authorized advertising connections.

Information we collect

We may collect business account and team information; customer names, email addresses, phone numbers, vehicle and service details; appointment, payment-record, message, consent, and support information; and technical records such as IP address, browser information, timestamps, security logs, app version, and a device push token when an account owner enables iPhone notifications.

Meta Platform Data

When a detailing business authorizes a Meta connection, Axis may receive the identity of the connecting Meta user, the Facebook Page and lead form that person selects, Page and form metadata, connection status, and information submitted through the business's Meta lead ads. A lead ad submission may include a person's name, phone number, email address, and answers to the selected form.

Axis uses this information to display and verify authorized Pages and forms, maintain the Page's lead notification connection, place new leads in the authorizing business's private CRM, help that business respond and book appointments, and support the business's authorized lead-ad workflow. Axis does not sell Meta Platform Data or use one client's Platform Data for another client's account.

How we use information

We use information to operate and secure Axis DetailOS; provide each business's private workspace; respond to lead and service requests; coordinate booking; provide customer care and support; send permitted service messages, reminders, and optional operational push notifications; maintain payment and consent records; manage authorized advertising connections; prevent misuse; and meet legal obligations. Push notifications use generic lock-screen copy and do not include a customer name, payment amount, or message content.

Information sharing

Lead and customer information is available to the detailing business whose authorized Page, form, or workspace received it. We may also disclose information when required by law, to protect rights and security, or during a business transaction subject to appropriate safeguards. We do not sell personal information or Meta Platform Data.

SMS privacy

Mobile information, text messaging opt-in data, and consent records will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

This includes mobile phone numbers, SMS opt-in status, SMS consent records, and SMS consent source information. Axis DetailOS does not share, sell, rent, transfer, or disclose this SMS data to third parties, affiliates, lead generators, or other organizations for their marketing or promotional use.

If you opt in to the Axis DetailOS SMS Program, we may use your phone number to send booking updates, appointment reminders, service updates, and customer-care messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not required to purchase services.

Service providers

Axis uses Meta, Supabase, Vercel, Twilio, OpenAI, Expo, and Apple to provide authorized Meta connections, data storage, application hosting, communications, assisted lead-response features, and optional iPhone push delivery through Apple Push Notification service. These providers process information under their applicable agreements and only as needed to provide or support Axis DetailOS. Service providers may not use SMS opt-in data for their own marketing or promotional purposes.

Retention and security

We retain account, CRM, connection, lead, consent, and support information while needed to provide the service, maintain security and records, resolve disputes, or meet legal obligations. Axis uses administrative, technical, and organizational safeguards intended to protect information, although no service can guarantee absolute security.

Your choices

You may request access, correction, or deletion of information by contacting us. See our Data Deletion instructions for Meta and account-data requests. To stop receiving SMS messages from Axis DetailOS, reply STOP to any text message. iPhone notifications are optional and can be disabled at any time in iOS Settings.

Contact

Axis DetailOS
1895 E. Rodeo Walk Dr., Suite B200
Holladay, UT 84117

Email: support@axisdetailos.com
Phone: (801) 971-0005